RECENT PROJECTS / HOSPITALITY:
Fairmont Resort Blue Mountains MGallery - Duve
February, 2026
Fairmont Resort Blue Mountains Elevates Guest Experience with Duve
Australia, February 2026
PROJECT SUMMARY
McLaren Technologies successfully delivered the installation of Duve at Fairmont Resort Blue Mountains – MGallery, including the advanced Generative AI module and full integration with HubOS to streamline operations and enhance the guest experience.
PROJECT OVERVIEW
McLaren Technologies is proud to announce the successful installation of Duve at the Fairmont Resort Blue Mountains – MGallery, enhancing the property’s ability to deliver a truly connected and personalised guest journey.
Located within the breathtaking UNESCO World Heritage-listed Blue Mountains, the Fairmont Resort combines natural beauty, elegant design, and renowned MGallery hospitality. With the implementation of Duve, the resort now offers guests an elevated digital experience that complements its signature warmth and service.
This installation included two advanced features:
Duve’s Generative AI module
Empowering the resort team to communicate more efficiently and deliver tailored, human-like responses at scale. Guests can now enjoy faster, more personalised interactions throughout their stay.
Integration to HubOS
Connecting Duve seamlessly to the property’s operations platform, ensuring that guest communications and service requests flow directly to the appropriate departments in real time.
Together, these enhancements allow Fairmont Resort Blue Mountains to:
Streamline communication and service delivery
Personalise every touchpoint across the guest journey
Create a smooth, connected experience from pre-arrival to post-stay
Improve operational efficiency while enhancing satisfaction and revenue
McLaren Technologies is delighted to partner with the team at Fairmont Resort Blue Mountains in bringing smarter, guest-focused technology to one of Australia’s most iconic regional destinations.