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Evolution Voice™ is our industry-leading hotel cloud telephony platform that has been designed exclusively for hotels, with options for Select/Focused Service hotels, as well as Full-Service hotels and resorts.
Approved by all leading hotel brands Evolution Voice has been deployed in over 350,000 hotel rooms worldwide and offers reliable cost-effective hotel cloud telephony, jammed packed with all the features and functionality a hotel of any size could require.
At the heart of Evolution Voice is our Cisco BroadWorks telephony platform that operates in a carrier-grade environment, that delivers in excess of 99.99999% up time – more reliable than any on-premises based service.
Adding and removing licences is a breeze and we can even de-activate guest rooms for a period if you are closed during winter or perhaps during a refurbishment.
Approved by all leading hotel brands Evolution Voice has been deployed in over 350,000 hotel rooms worldwide and offers reliable cost-effective hotel cloud telephony, jammed packed with all the features and functionality a hotel of any size could require.
Used in conjunction with Jazzware, our Evolution Voice hotel cloud telephony solution offers call accounting, IVR, guest voicemail and wake up services, providing a flexible, cost-effective telephony service with minimal up-front expense. We also offer emergency alerting and compliance with legislation on Emergency Call alerting.
We have a range of productivity enhancing and cost saving features such as our mobile apps, that allow users to operate from a single device.
Core Features
Why Evolution Voice is approved by leading hotel brands
Integration with all leading PMS systems
Full integration with Evolution Virtual Assistant (EVA)
Fully compliant with Ray Baum and Kari’s Law for 911 calls and alerts
Solutions for Select and Full-Service Hotels & Resorts
Flexible commercial options
No need to change your guest telephones
No requirement for new cabling
Don’t leave the future of your hotel communications to chance – move to the leading hotel cloud telephony solution from Fourteen IP.
Resources
Download your guide to why hotels are moving communications to the cloud
The cloud has grown into a mainstream alternative, with the opportunity to remove on-premises hardware and fixed lines appealing to organisations of all sizes. But why switch to the cloud if you are a hotel?
>> Download Your Guide
INTRODUCING EVOLUTION VIRTUAL AGENT (EVA)
Fourteen IP is revolutionising the hospitality industry with cutting-edge artificial intelligence technology designed to enhance guest experiences and streamline hotel operations. Say goodbye to long wait times and frustrating phone calls to the front desk - with EVA (Evolution Virtual Agent ™), everything guests need is just a conversation away.
EVA isn’t just another chatbot. It’s a comprehensive human-like virtual assistant powered by advanced AI algorithms that understand natural language, anticipate guest needs and provide personalised assistance 24/7/365.
Unlike traditional voice bots EVA is guest led, meaning guests can ask EVA anything they like rather than be led by the bot telling them what they can ask. Guests can talk to EVA like a live agent, making multiple requests at a time like ‘two towels and some toothpaste’ or ‘a table for my wife and I on Tuesday at 19:30’ and EVA can understand and respond accordingly.
Core Features
Here’s why leading hotel brands have approved EVA for their hotels
1. Reduces Front Desk Calls by 75%
With human-like interactions our AI-powered virtual assistant EVA handles common guest enquiries, such as room service and housekeeping requests, reservation modifications and local recommendations, significantly reducing the burden on your front desk staff.
2. Instant Access
Guests can quickly access EVA anytime, anywhere, via voice commands or text messaging. Whether they’re in their room, lounging by the pool or exploring the city, help is just a call or tap away since EVA can manage SMS/WhatsApp/Facebook Messenger and Webchat interactions.
3. Personalised Recommendations
EVA leverages generative AI and machine learning to understand guest preferences and behaviour, offering personalised recommendations for dining, activities and amenities tailored to each hotel.
4. Seamless Integration
EVA seamlessly integrates with your existing hotel management systems, including property management software (PMS), booking engines and customer relationship management (CRM) platforms, ensuring smooth operation and data synchronisation.
5. Enhanced Guest Satisfaction
By providing instant assistance and personalised experiences, EVA enhances guest satisfaction and loyalty, leading to positive reviews, repeat bookings and increased revenue.
Resources
Download your guide to why hotels are moving communications to the cloud
The cloud has grown into a mainstream alternative, with the opportunity to remove on-premises hardware and fixed lines appealing to organisations of all sizes. But why switch to the cloud if you are a hotel?
>> Download Your Guide
