McLaren Technologies is proud to announce the successful deployment of Duve at Sofitel Kia Ora Moorea Beach Resort, bringing advanced guest engagement technology to one of French Polynesia’s most spectacular luxury resorts.

Located on the white sands of Temae Beach, Sofitel Kia Ora Moorea Beach Resort sits beside a crystal-clear lagoon, surrounded by Moorea’s lush tropical landscape. The resort features 109 villas, including overwater, beachfront, lagoon-view and garden villas, combining French elegance with Polynesian hospitality.

The resort’s idyllic setting is complemented by an extensive range of dining experiences, from the lagoon-side Pure Restaurant to the intimate, beachfront K Restaurant, as well as the Beach Bar and Vue Bar.

As part of the Duve implementation, the resort has selected the AI Guest Agent, providing guests with intelligent, responsive assistance throughout their stay. The AI Guest Agent can help answer guest enquiries and provide information quickly and consistently, allowing the resort team to focus on delivering the personalised service that is central to the Sofitel experience.

The project also included integration with Oracle Simphony, connecting Duve with the resort’s food and beverage environment. This integration helps create a more connected guest journey, making it easier to incorporate dining and service opportunities into the digital guest experience.

Together, these solutions enable Sofitel Kia Ora Moorea Beach Resort to:

💬 Provide responsive, AI-powered guest communication
🌟 Personalise interactions throughout the guest journey
🍽️ Connect guest engagement with dining through Simphony integration
🤝 Deliver a more seamless and connected service experience
📈 Improve operational efficiency while creating opportunities to enhance guest revenue

By combining the warmth of Polynesian hospitality with intelligent digital technology, Sofitel Kia Ora Moorea Beach Resort is further enhancing the way it connects with guests before, during and after their stay.