McLaren Technologies is proud to announce the successful deployment of Duve at Novotel Sydney Darling Harbour, bringing advanced guest engagement technology to one of Sydney’s premier waterfront destinations.

Located in the heart of Darling Harbour, the 525-room Novotel Sydney Darling Harbour is a popular choice for both leisure and business travellers, offering sweeping harbour views, contemporary accommodation, and convenient access to Sydney’s convention, dining, and entertainment precincts. With a high-volume environment and diverse guest profile, the hotel identified the need for a smarter, more efficient way to manage guest communication at scale.

To support this, the hotel selected Duve’s AI Guest Agent and Inbound Messaging modules, enabling the team to deliver fast, personalised, and consistent communication throughout the guest journey.

The AI Guest Agent allows Novotel Sydney Darling Harbour to respond to guest enquiries instantly, providing intelligent, automated responses while maintaining a natural, conversational experience. This ensures guests receive timely information and support, while freeing up staff to focus on delivering exceptional in-person service.

In addition, Inbound Messaging enables guests to easily communicate with the hotel through their preferred channels, ensuring requests and enquiries are managed efficiently and routed to the appropriate teams in real time.