McLaren Implements Technology ‘Jazz’ Up At Conrad Hong Kong Hotel
Hong Kong, Thursday 16 February 2012 – The five-star Conrad Hong Kong Hotel has concluded an avant-garde ‘communications refurbishment’, following a comprehensive audit and new solutions upgrade by McLaren Technologies Asia Pacific Pte Ltd.
Towering 61 floors over Pacific Place in Hong Kong’s vibrant business district, the Conrad Hong Kong is well regarded for delivering premier service, award-winning dining and hi-tech amenities for guests.
Conrad Hong Kong’s General Manager Keith Allardice explained that its recent collaboration with McLaren Technologies has empowered the hotel to take its ‘high-tech’ approach one step further, this time for the benefit of its entire hotel ambassador team.
“As one of Hong Kong’s busiest hotels, both in regards to business and leisure markets, service optimisation is paramount,” he said. “Effective service and time management is key.”
“To help our staff perform at their peak, we decided to invest in an upgrade of our communication and guest tracking systems, impacting all facets of the hotel. In this regards, McLaren’s experience has been invaluable.
“McLaren was not only able to recommend the most appropriate solutions for our business, covering everything from front office to guest rooms and our busy conference and events department, but also accomplished the project in a workable time frame that incorporated integration and training. The entire process was seamless.”
McLaren Technologies is Asia Pacific’s leading provider of guest-response, asset protection and workflow automation solutions. Commissioned by Conrad, McLaren installed a total of three complementary solution systems for the hotel – Jazz Call Accounting; DuVoice Guest and Administration Voice Mail; plus industry favourite, ‘HotSOS’ to facilitate preventative maintenance, task management and service optimisation.
McLaren Technologies Managing Director Matthew White said, “It was great to work with such a forward thinking, guest oriented hotel. They really did embrace a ‘high-tech’ approach to updating the hotel’s back of house communications and infrastructure, which ultimately will benefit every staff member, as well as conference clients and hotel guests.
“Part of the beauty of HotSOS, Jazz Call Accounting and DuVoice is their simplicity and stable performance across devices. The result for Conrad Hong Kong is a unified technology system that translates in real terms to a more timely and professional hotel experience – from the moment a guest checks in and is presented with their room through to wake up calls and departure.”
For more information about McLaren contact sales@mclarenint.com.
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About McLaren Technologies Asia Pacific Pte Ltd.
McLaren Technologies based in Singapore and Sydney, delivers a range of “best of breed” technology solutions and services to hospitality and related industries across the Asia Pacific Region. McLaren International’s customers span the world’s leading hotel companies including IHG (InterContinental Hotels Group), Hilton Worldwide, Accor Hospitality, The Peninsula Hotels, Mandarin Oriental Hotel Group, Starwood Hotels and Resorts, Banyan Tree Hotels and Resorts, Langham Hotels, Hyatt Hotels and Resorts, MGM and Pan Pacific Hotels and Resorts.