- 24/7 Application and Product Support 365 days of the year
- Remote System Monitoring
- Onsite Support (time and materials rates apply)
- Live coverage for new installations
At all levels, McLaren Technologies customers are provided with a Support Case ID used to track and monitor the Support Request, ensuring superior client support and service throughout the entire customer experience.
McLaren Technologies will provide:
Support Request Case Number – This number can/should be used for all future reference to the Support Request.
Support Request Callback – An Engineer will call to commence the Support Request investigation.
Support Request Updates – Progress on the Service Request.
Phone – 24/7/365
Email/Portal – 24/7/365
Support can be requested via Phone, Customer Portal or Email
* Phone Support for Severity Level 1 ONLY [IMPACT = URGENT]