McLaren Technologies is the leader in delivering 100% customer satisfaction, application usage and system operability. You can take advantage of our defined escalation support system, (delivered directly or via an authorised channel partner) for each of our hotel technology products.
Supporting Customers across Asia Pacific and the Middle East, McLaren Support features a highly skilled team of Engineers and Product Specialists. McLaren uses leading technologies to provide superior support for a range of support services including:
- 24/7 Application and Product Support 365 days of the year
- Remote System Monitoring
- Onsite Support (time and materials rates apply)
- Live coverage for new installations
At all levels, McLaren Technologies customers are provided with a Support Case ID used to track and monitor the Support Request, ensuring superior client support and service throughout the entire customer experience.
McLaren Technologies will provide:
Support Request Case Number – This number can/should be used for all future reference to the Support Request.
Support Request Callback – An Engineer will call to commence the Support Request investigation.
Support Request Updates – Progress on the Service Request.
Phone – 24/7/365
Email/Portal – 24/7/365
Support can be requested via Phone, Customer Portal or Email
* Phone Support for Severity Level 1 ONLY [IMPACT = URGENT]