Support

McLaren Technologies is the leader in delivering 100% customer satisfaction, application usage and system operability. You can take advantage of our defined escalation support system, (delivered directly or via an authorised channel partner) for each of our hotel technology products.

For the Intelity McLaren Support Procedures and SLAs, click here.

For the McLaren Support Procedures and SLAs for all other products, click here.

Supporting Customers across Asia Pacific and the Middle East, McLaren Support features a highly skilled team of Engineers and Product Specialists. McLaren uses leading technologies to provide superior support for a range of support services including:

  • 24/7 Application and P#cae1e8roduct Support 365 days of the year
  • Remote System Monitoring
  • Onsite Support (time and materials rates apply)
  • Live coverage for new installations

At all levels, McLaren Technologies customers are provided with a Support Case ID used to track and monitor the Support Request, ensuring superior client support and service throughout the entire customer experience.

McLaren Technologies will provide:
Support Request Case Number – This number can/should be used for all future reference to the Support Request.
Support Request Callback – An Engineer will call to commence the Support Request investigation.
Support Request Updates – Progress on the Service Request.

Tier One

Severity 1
Phone – 24/7/365

Severity 2
Email/Portal – 24/7/365

Tier Two

Level 2 Product Support McLaren Product Specialists supporting the entire product portfolio

Tier Three

Level 3 Support & Resolution McLaren 3rd Level support and resolution via authorised channel partners

Support can be requested via Phone, Customer Portal or Email

* Phone Support for Severity Level 1 ONLY [IMPACT = URGENT]

LOCATION

Singapore

Hong Kong/Macau

Malaysia

Thailand

Australia/NZ/Pacific

Middle East/Africa

South Korea

China

EMAIL SUPPORT

CUSTOMER PORTAL

CONTACT

+ 65 6722 0738

+ 852 3014 0804

+ 60 3 2178 4817

+ 66 2105 5713

+ 61 2 8915 1359

+ 20 2 3536 5811

+ 82 2 6322 2730

+ 86 2 1 8011 9466

support@mclarenint.com

see login details below *

SEVERITY LEVEL
[ONE] [ONE] [ONE] [ONE] [ONE] [ONE] [ONE] [ONE] [TWO] [TWO]

McLaren Technologies Customer Support Portal

To obtain a username and password, please contact the McLaren Support Centre at support@mclarenint.com

• Open the Self-Service portal in your browser [save to favorites]: Self Service Portal
• Enter your username and password as provided via email

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