
INTELITY is the global provider of the broadest and most comprehensive enterprise guest experience and management platform for the hotel, casino, cruise, and luxury residential markets. INTELITY brings customers and staff full circle. Following its merger with KEYPR in 2018, INTELITY has distinguished itself as the most comprehensive and robust enterprise hospitality platform available on the market.
INTELITY Guest
INTELITY Guest gives your guests access to the connectivity theyโve become accustomed to in their own homes. Guests are in control of their experience and have a direct connection to hotel staff throughout that their entire stay.
Contactlessย Mobile Check-In

For your Guests:
- Skip the line
- Check-In from anywhere
- Access room with mobile key
- Securely share keys
- Streamline Check-Out process
For Your Staff:
- Reduce front desk traffic
- Prioritise safety and distancing
- Free up employee time
- Eliminate physical key costs
- Disable and revoke keys
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Mobile & Web App

- Single or Multi Property
- Custom Brand – White label app with your brand, our brain
- SDK – integrated with your existing mobile app
Through the captive portal the INTELITY Web App ensures that guests browsing online are provided with an interactive landing page where they can view information, request services and communicate with hotel staff.
Mobile Key

- Integrate with all major digital lock manufacturers
- Reduce operational costs by eliminating the need for plastic keycards
- Give guests even more control over their stay
In-Room Tablet

- Engage with messages and promotions
- Place in-room dining orders and submit service requests
- Control lighting, HVAC, TV and other in-room settings
- Engage with entertainment, news and services apps
- Make reservations and bookings and set alarms
Casting

- Stream limitless content from personal mobile devices or In-Room Tablet
- No need for special access codes, sign-ins or app downloads
- Leveraged with Chromecast technology and Netflix compliant
Lobby & Digital Signage

- Customisable menu
- List answers to FAQ
- Provide information about local attractions including maps
- Access to flight information and transportation schedules
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Voice

- Allow guests to adjust room controls
- Allow guests to request services and information
- Control content across the property
- Input custom greetings for guests staying under the same rate code
- Automatically process guest requests and route to the appropriate department
Messages

- SMS
- In-app messages
- Facebook messenger integration
- Functions as a part of the Mobile App, Web App and In-Room Tablet
- Allows staff to create tickets in INTELITY Staff
INTELITY Staff
INTELITY believes in providing their partners with full service, full circle. INTELITY Staff is a comprehensive set of operational tools that streamline your staff management and automate the staff journey, which allows your team to spend more time creating exceptional experiences for your guests. INTELITY Staff is a cross-platform (desktop and mobile) dashboard that includes work order and task management, as well as real-time data analytics.
Ticketing

- Provides real-time updates on the status of tasks via push notifications, email, and SMS
- View all guest requests, work orders, and preventative maintenance tasks
- Available on desktop and mobile
Dining

- Automate service request delivery
- Track order status
- Track request fulfillment time
- Generate data analytics to make better business decisions
Boutique

- Easy management of inventory
- Set product availability
- Manage guest orders through INTELITY Staff
- Direct delivery to guest rooms or shipping
- Automatic addition of guest purchases to folio
Content Management

- Make real-time updates to content across platforms
- Send out personalized offers to guests
- View and manage content in a single dashboard
Device Management

- Monitor In-Room Tablet health
- Automate software installations and updates
- Make sure In-Room Tablets are online
Guest Marketing

- Reach your target audience when theyโre most captive
- Create special offers and promotions based off rate code
- Send out timely messages for on-property specials
- Create offers based off stated preferences and guest buying habits
- Increase accuracy and frequency in the delivery of offers and promotions
Guest Feedback

- Automatically deploy surveys upon the completion of a service request
- Provide real-time feedback
- Built-in escalation notifications to aid in service recovery
Business Intelligence

- Real-time data and analytics about guest preferences and buying habits
- Rich guest profiles based off interactions with your property
- Track revenue and see where youโre spending your money
- Identify what your guests are requesting most often
Concierge

- Accessible through desktop or mobile
- Better management of long-term luggage storage
- Easier package tracking
- Streamlined guest service
- Includes a comprehensive of agenda of services confirmed on behalf of guests
- Allows staff to create personalized itineraries for individual guests
INTELITY Connect
In order to provide our partners with access to the best and most complete suite of tools to enhance their guest experience and manage their operations teams, the INTELITY platform is integrated with over 120 PMS, POS, CRM, room controls, digital locking, spa management,ย and ticketing solutions. These integrations make it easier to incorporateย the platform into your current operations and allow for a seamless implementation ofย the complete INTELITY suite of tools.
CLICK HERE TO SEE THE FULL LIST OF INTEGRATIONS