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Post COVID-19 Planning ~ High Touch Service in a Contactless World

As the COVID-19 pandemic has plunged the hospitality and travel sector into a cloud of uncertainty you may be just now starting to look at short-term and long-term strategies around what hotel operations and guest experience will look like. Reduced people to people contact will be required. Contactless check-in and service ordering is being recommended by industry bodies and hotel companies all over the world to encourage people that it is safe to stay in hotels again.

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