Press Releases

Pan Pacific Singapore takes on technology transformation with McLaren

PPS Lobby and Atrium Bar Lounge

Singapore, Wednesday 26th June 2013 – McLaren Technologies and recently renovated five-star hotel, Pan Pacific Singapore, have unveiled the conclusion of a cutting-edge technology upgrade since the hotel’s reopening.

Pan Pacific Singapore’s “transformation” took five months to complete and has redefined standards of comfort and convenience with consideration to room design, dining choices and its new lobby concept, all supported by the latest technology and service innovations to make guest stays effortless and refreshing.

To guide them through the process, the hotel appointed McLaren Technologies, widely regarded as the preferred partner for the world’s most prestigious and innovative hospitality companies for support.

General Manager of Pan Pacific Singapore, Mr Scott Swank said the technology ‘refurbishment’ was a key priority in the overarching renovation strategy.

“In hospitality, state-of-the-art technology is the backbone of a reliable and efficient communications system which is essential for enhanced guest services and job satisfaction for all team members working from housekeeping and management through to the restaurants and reception,” said Mr Swank.

“With that philosophy in mind, updating the hotel’s technology infrastructure was an extremely important element of the $80 million hotel renovation project we’ve just undertaken at Pan Pacific Singapore.”

In consultation with McLaren, Pan Pacific Singapore selected four fresh products to create a contemporary suite of billing, unified communications, guest-response, asset protection and workflow automated solutions – Jazz, DuVoice, HotSOS and REX.

HotSOS, developed by global solutions providers MTech, is one of the industry’s most progressive guest tracking solutions. Designed to fast track service orders and guest requests, its efficient approach to service complements the productivity focus of acclaimed housekeeping management solution REX, widely popular for empowering hotel teams at all levels with the use of both Android and Apple devices for job tracking.

Guest experience at the property has also been elevated to a brand new level with the implementation of One Touch, a first for the Pan Pacific Hotels Group in Asia, where guests can request various services at the touch of a button.

Together with the Jazz and DuVoice software packages, which provide seamless communications integration to the hotel environment and a centralised voice mail system designed to maximise cost savings, productivity, and guest convenience, Pan Pacific Singapore’s new state of the art technology package is second to none.

McLaren Technologies Managing Director, Mr Matthew White said Pan Pacific Singapore is part of a new generation of progressive hotels taking a holistic and innovative take on the traditional concept of a hotel renovation.

“In the current climate, a hotel renovation cannot and should not be restricted to hardware, furniture and floorings,” said Mr White. “That’s just part of the equation.”

“The true wow factor of a modern refurbishment lies in less tangible things, more often than not behind the scenes, such as contemporary communications and a streamlined technology infrastructure. As a result of its investment, Pan Pacific is now leading the way for its Marina Bay hotel with regards to efficiency and innovation.”

The broader renovation project undertaken by the 790-room Pan Pacific Singapore represents the property’s biggest transformation in 25 years and has reinvigorated the lobby, guestrooms and restaurants. A unique Pacific Club has also been launched at the crown of the hotel on Level 38, with 360-degree views of the city.