3 October 2013 – The luxurious Park Hyatt Sydney recently enlisted the services of Asia Pacific’s leading provider of cloud based technology to the world’s most prestigious hotels and resorts McLaren Technologies to install two new and intuitive guest-tracking and task management solutions systems, HotSOS and REX developed by software and hardware solutions developer Newmarket International.

Managing Director Matthew White said the objective behind the recently concluded project was to create a subtle attention-to-detail technology infrastructure to support the hotel’s impressive front of house image.

“It would be easy to assume that Park Hyatt Sydney with its commanding views of the Sydney Harbour Bridge and Opera House is all about appreciating the ‘big picture’,” said Mr White. “After all, it is home to one of the most grand, picture-perfect locations on all of Sydney Cove.

“However while the hotel’s exhilarating address and decadent design is undeniably Park Hyatt Sydney’s obvious appeal for guests, equally telling – albeit less overt – is the impressive back of house technology update that McLaren has just coordinated.”

McLaren’s recent technology update follows on and complements from Park Hyatt’s comprehensive 11 month, $65 million renovation in 2012.

Mr White said management’s decision to further invest in progressive information technology systems proves that the five-star hotel is savvy to the fact that less obvious smaller touches are just as important as a prominent address and furnishings in maintaining appeal with celebrities, corporate and leisure guests alike.

“We selected two products, HotSOS and REX, for Park Hyatt Sydney’s technology update, which together work to exceed expectations where guests experiences are concerned.

“A seamless and memorable hotel stay is partly created from ambiance and more physical aspects, and partly by service and the feeling of having wants and desires intuitively met without necessarily having to ask. That’s where McLaren comes in. Our job is to create and recommend solutions behind the scenes that help the hotel deliver a service standard in line with their brand promise to guests.”

A preventative maintenance and task management system, the automated HotSOS solution is McLaren’s choice of product for hotels looking to enhance and better resolve service orders and guest requests intuitively.

Housekeeping management solution REX is also one of the industry’s most progressive tech tools, the first of its kind to streamline the entire room assignment and cleaning process. REX optimises the order in which rooms are allocated, arming attendants with Apple iPod Touch Handheld technology and integrated smart PMS to ultimately ensure that guests access their rooms faster, and with less fuss.