Legendary service ethic inspires HotSOS solution at the Sofitel Legend Metropole Hanoi
Singapore, Tuesday 19th June 2012 – Vietnam’s most iconic heritage address, the Sofitel Legend Metropole Hanoi, is taking a modern approach to preserve its equally legendary service ethic, engaging McLaren Technologies to implement advanced guest tracking solution, HotSOS.
Provided by software and hardware solutions developer MTech, HotSOS is the leading preventative maintenance, task management and service optimisation system used by the hotel industry worldwide.
McLaren Technologies Managing Director Matthew White said HotSOS is an ideal solution for an esteemed hotel like the Metropole to meet the modern demands of travellers.
“The Metropole Hanoi is undeniably famous its unique history which stretches back to 1901, but that hasn’t prevented it from forging into the future and taking a high-tech approach to maintaining its high pedigree of guest relations and superior customer service,” said Mr White.
“HotSOS has ‘quietly’ revolutionised the hotel’s technology systems behind the scenes while front of house the Metropole continues to present the timeless and elegant service traditions which has endeared it to generations of guests from around the world.”
With a history spanning more than 110 years, the Metropole has hosted all manner of visitors, from Charlie Chaplin to Jane Fonda and Joan Baez to Angelina Jolie.
Sofitel Legend Metropole Hanoi’s General Manager Kai Speth said given that the Metropole is arguably as famous for its outstanding guests – and guest service – as is it for its unique place in Vietnam’s history, choosing the right tracking system was essential.
“With HotSOS, McLaren has provided the perfect technology infrastructure for us to match the professionalism of our staff and meet the requirements of our guests, whether they are diplomats, celebrities or regular business of leisure travellers to Hanoi,” he said.
“HotSOS is not only an ideal way for the hotel to resolve issues before they impact guests, but actually works to exceed expectations by anticipating needs. This approach ties in perfectly with Metropole’s reverence for top service delivered swiftly and in style.”
The automated HotSOS solution better resolves service orders and guest requests, ensuring a seamless service in line with Sofitel’s luxury hospitality and the Metropole’s iconic service standards.
# # #
About McLaren Technologies Asia Pacific Pte Ltd.
The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren International’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons. Peninsula, Sands Hotels and Hyatt Hotels and Resorts McLaren International is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact sales@mclarenint.com.
About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit www.m-tech.com. MTech is a division of Newmarket International, Inc. (www.newmarketinc.com).
About the Sofitel Legend Metropole Hanoi
The Sofitel Legend Metropole Hanoi is an award-winning French colonial-style hotel lying in the heart of Hanoi, near Hoan Kiem Lake and the magnificent Opera House. Built in 1901 and boasting a classical white façade, green shutters, original wrought iron detail, wood paneling and a lush courtyard lawn, the Metropole is one of the region’s few remaining hotels of its era. Once a rendez-vous point for colonial society during the first half of the century, during the war it transformed into a base for press and foreign diplomats. The hotel’s stature on the international stage has been amplified in recent years with an investment of more than $30 million spent since 1990 to reinvent the hotel into a contemporary luxury address, with an important historical presence. Sofitel relaunched the Metropole as the brand’s first Legend hotel in 2009. Sofitel Legend is a label, a seal, a private club of centennial establishments, with buildings that are often listed, in sites with a mythical heritage that are landmark attractions in their city or country. Since this time, the hotel has won a to a spate of subsequent awards, including accolades from Travel + Leisure, PATA, AsiaSpa, Cigar Aficionado and many others. Metropole’s impressive guest list over the past years has included Presidents of USA, of France, of Switzerland, the Prince of Monaco, of Denmark, of Sweden, the King of Malaysia; important business delegations such as the World Presidents Organization, the Asia Leaders Forum; as well as famous people like Catherine Deneuve, Charlie Chaplin, Jane Fonda, Stephen Hawking, Oliver Stone, Mike Jagger, Sir Roger Moore amongst others.