Hilton Brisbane continues upgrade theme with HotSOS technology ‘refurb’
Sydney, Tuesday 19th June 2012 – Hot on the heels of its recent $14 million refurbishment, the Hilton Brisbane has continued its comprehensive hotel update, this month installing a new state-of-the-art technology system, HotSOS from industry leader MTech.
The hotel, which celebrated its 25th anniversary last year – contracted Asia Pacific’s leading provider of guest-response, asset protection and workflow automation solutions, McLaren Technologies to install the new infrastructure.
Managing Director Matthew White says the installation is certainly in line with the hotel’s continued focus on delivering Brisbane’s best luxury hotel experience for guests.
“Hilton Brisbane has carved a reputation for delivering exceptional experiences and the addition of HotSOS will help continue that tradition,” said Mr White.
Provided by software and hardware solutions developer MTech, HotSOS is one of the industry’s most progressive guest tracking solutions offering preventative maintenance and task management solutions to better resolves service orders and guest requests.
Hilton Brisbane General Manager Martin Kendall said given that the property was the only hotel designed by Harry Seidler, the father of Australian Modernist design, an equally modern technology solution to complement the hotel’s refreshed appearance seemed the next logical step.
““We are one of the most centrally located, five-star hotel in the city and following the revitalisation of the entire property, we now have of the most up-to-date product available in the marketplace, making us extremely competitive.
“From visiting international stars to locals looking for a little R&R, the Hilton Brisbane attracts all manner of guests, and strives to deliver the most modern surroundings and service to each and every one.
“In support of that we felt it was time to commission a technology specialist like McLaren to ensure our guest service optimisation systems, although largely behind the scenes, be equally as impressive as our front of house service and appearance.”
HotSOS is an operational ‘revelation’, allowing hotel teams an opportunity to closely monitor and track tasks to completion. Staff are able to escalate issues direct to managers when timeframes are jeopardised, and the system represents significant cost savings for the hotel, streamlining the guest relations process from back to front of house.
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About McLaren Technologies Asia Pacific Pte Ltd.
The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, MGM, Four Seasons, Peninsula, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren contact sales@mclarenint.com.
About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit www.m-tech.com. MTech is a division of Newmarket International, Inc. (www.newmarketinc.com).
About the Hilton Brisbane
Celebrating its silver 25th anniversary last year, Hilton Brisbane has invested more than $37 million since 2005 into its site bordering Queen Street Mall and Elizabeth Street in Brisbane’s CBD. The final phase of the upgrade which represented a $14 million investment concluded in early 2012 and incorporated a remodelling of the hotel’s bar and other public spaces. In addition to its HotSOS update, the new-look hotel now boasts 319 upgraded deluxe and executive rooms, a new flagship restaurant and state-of-the-art business centre with three new boardrooms, a refurbished Below7 lounge and reinvigorated Porte-cochere entrance which will feature Brisbane’s biggest video wall with a three metre by five metre digital display, showcasing everything from electronic artwork to Google maps. Hilton Brisbane 190 Elizabeth St, (07) 3234 2000, hilton.com