Singapore, Wednesday 26 June 2013 – Impeccable service and a long history of luxury tradition might be what The Peninsula in Hong Kong is most famous for, but more recently it’s the hotel’s trendsetting technology ways that have guests tweeting up a storm.
The Peninsula Hong Kong now offers some of the most personalised and high tech guest rooms and guest service in the world, made possible in part by the combination of ICE installed in all guest rooms as part of a comprehensive room technology upgrade and HotSOS, the leading preventative maintenance, task management and service optimisation system used by the hotel industry worldwide. Favoured by modern hoteliers for turning information into communication, HotSOS, developed by global solutions providers MTech empowers hotels with the technology to anticipate guest needs and respond swiftly and at the same time simplifies guest tracking behind the scenes via digital task management for staff.
“HotSOS’s automised approach to recording guest data and preferences actually complements The Peninsula’s personalised approach to luxury – it’s the perfect modern accompaniment to the hotel’s famous old school service ethic,” says Matthew White, Managing Director of McLaren Technologies, the company behind the digital update component of The Peninsula Hong Kong’s recent HK$450 million ($A55.4 million) renovation and refresh. “The beauty of a streamlined data service like HotSOS is that information is always correct, and available at a touch of a team member’s fingertips which guarantees a better guest experience every time.”
Mr White reiterated that ultimately, luxury travel is all about recognition and service, which makes HotSOS the ideal tool for guaranteed intelligent and sophisticated interactions between a hotel and its guests.
“Similarly, ICE, developed by hospitality software leaders Intelity, also offers a complete, integrated technology platform, but while HotSOS works behind the scenes, ICE is a technology solution delivered directly into the hands of guests to help them take control of their own guest experience.”
ICE allows hotel guests an opportunity to interact digitally with the hotel through their phones, tablets or laptops on different services, like setting a time for a wake-up call or requesting a toothbrush from housekeeping.
For those wanting to explore Hong Kong, a clever collaboration with LUXE city guides called PenCities also means that Peninsula guests have weekly updated information at their fingertips for insider tips on local food, culture and shopping.
Mr White said the technology refresh that the HotSOS and ICE implementation has facilitated is the icing on the cake of Peninsula Hong Kong’s multi-million refurbishment project.
“Ironically it’s these two extremely advanced digital solutions that will assist the hotel in providing its cornerstone service and historical pedigree of personal luxury well into the future. In a hotel environment, technology should never be regarded as just one thing, but rather a tailored platform of tools, toys and services. Together, this is exactly what ICE and HotSOS delivers.”
Celebrating its 85th anniversary in 2013, The Peninsula Hong Kong in Kowloon is regarded as the ‘Grande Dame’ of hotels. Ushering in a new era of personalised stays with the launch of its new room design concept, The Peninsula now presents some of the most technologically advanced hotel rooms in the world in addition to some of the most luxurious with chic interiors boasting leather vintage travel trunk drawer handles, mahogany dining tables, Chinese ink paintings and Poltrona Frau furniture.