Grand Hyatt Hong Kong Teams With McLaren Technologies For New Tech and Task Management Upgrade
Hong Kong, Thursday 16 February 2012 – Sydney and Singapore based solutions specialists, McLaren Technologies Asia Pacific Pte Ltd has concluded a cutting-edge guest tracking and housekeeping management upgrade at the Grand Hyatt Hong Kong implementing two new technology systems – HotSOS and REX.
Located adjacent to the Hong Kong Convention and Exhibition Centre the Grand Hyatt Hong Kong is widely regarded as one of Asia’s leading technology and business hotels. The hotel offers panoramic views of Victoria Harbour and state-of-the-art conference facilities, and was recognised as the Best Meetings & Conventions Hotel in Hong Kong by TTG China in 2011.
McLaren Technologies – Asia Pacific’s leading provider of guest-response, asset protection and workflow automation solutions – was commissioned by Grand Hyatt Hong Kong to advise and activate HotSOS and REX in line with the hotel’s continued focus on delivering a superior guest experience.
HotSOS is one of the industry’s most progressive guest tracking solutions. Essentially a preventative maintenance and task management system, the automated HotSOS solution better resolves service orders and guest requests, ensuring a seamless service in line with Grant Hyatt’s luxury hospitality.
The revolutionary REX housekeeping management solution is the first of its kind for the industry, providing hotels with the means to streamline the entire room assignment and cleaning process so that guests can access their rooms faster. Empowering room attendants with Apple iPod Touch Handheld technology and smart PMS integration, the intuitive solution helps optimise the order in which rooms are assigned for service.
Grand Hyatt Hong Kong’s General Manager Gordon Fuller said, “In a competitive market we’re more committed than ever to enhancing guest services by improving efficiency.
“McLaren’s innovative technology integration has firmly projected the hotel into a league of its own efficiency wise – HotSOS and REX have opened the door to attaining a new level of performance and proficiency on many levels”.
Mr Fuller used the iPod innovation as an example. “The Apple iPod has revolutionised the way our room attendants work, keeping them better connected at all times. And from an operational perspective HotSOS is a revelation in terms of tracking tasks to completion. We are now able to escalate issues direct to managers when timeframes are jeopardised, and of course reap the rewards of the significant cost savings both solutions ultimately represent.”
McLaren Technologies Managing Director Matthew White said, “The Grand Hyatt Hong Kong is undoubtedly one of the region’s most outstanding luxury hotels. The expectation from guests is deservedly high, and we are excited to have been selected to help the hotel take that next important tech-step in order to deliver a more perceptive and precise level of service for guests.”
For more information about McLaren contact sales@mclarenint.com.