Founded in 2004, Perth Convention Exhibition Centre (PCEC) is Western Australia’s only purposebuilt convention, exhibition and meeting venue. With more than 170,000 square feet of exhibition space, a 2,500-seat auditorium, specialist meeting rooms and a grand ballroom, PCEC caters to major conventions and exhibitions — hosting more than 500,000 patrons at over 600 events each year. The management team is comprised of more than 500 employees who are responsible for delivering services from venue management, catering and administration to facilities maintenance, cleaning and security.
PCEC’s existing internet infrastructure consisted of an end-of-life product that only provided basic internet access through wired ports and limited Wi-Fi signals — a setup that was unable to cope with PCEC’s increasing bandwidth demands. Due to the limitations of this existing infrastructure, the PCEC staff’s time was frequently consumed by allocating internet access to conference guests, preventing them from focusing on other duties. Beyond reducing staff involvement in the internet access process, PCEC sought to provide event organizers with sophisticated analytics regarding the internet usage of delegates within the center.