Case Studies

CASE STUDY ~ Intelity ICE proves to be major selling point for Hotel Hotel Canberra

Grand Staircase

In February 2014 when the curtains parted at the uber cool Hotel Hotel in Canberra it was the first hotel in Australia to go live with Intelity ICE. Two years on and ICE has become a major selling feature of the hotel and estimates that 70% of guests use the technology at some point during a stay.

Hotel Hotel is located in the cultural hub of Canberra, Australia, and resides on three floors of a residential building. One of its founding principles is sustainability.

When the hotel wanted to install digital guest services technology to support its commitment to paperless guest rooms, it turned to leading global hospitality technology firm Intelity.

Intelity was preferred as a solutions provider because of the large number of integrations the company offers between the ICE platform and a wide variety of hotel management systems such as MICROS Simphony™, MICROS OPERA and HotSOS, all of which are in use at the property.

Full case study available here

Photo by John Gollings ~ Grand Staircase