Babeltext

mclaren plus

Engage customers in their language with a multilingual chat translator

Babeltext instantly turns your workforce fluent in 135 languages - diversifying your customer reach!

Babeltext is a multi lingual omni-channel messaging platform designed for integrated resorts, casinos and hotels. It offers a comprehensive communication approach that integrates various channels such as Wechat, Whatsapp, SMS, email, social media, chatbots, and in-app messaging to facilitate seamless interactions between guests and hotel staff. This strategy aims to provide guests with a consistent and personalized experience across multiple touchpoints in their preferred language throughout their journey,  from booking to post-stay feedback.

USE CASES AND BENEFITS

  • Real time communication – converse with guests in their own language – automatic translation
  • Communicate on guest’s preferred platform – WeChat, WhatsApp, Facebook Messenger, Telegram, Webchat
  • Integrate to hotel systems (PMS, Workforce Management) to enhance communication, guest experience and productivity
  • Personalise service and tailor recommendations
  • Advise room readiness and room changes
  • Broadcast Messaging – promotions,  advertising, safety alerts
  • First contact resolution 80% – efficiency
  • No miscommunications – better communications
  • Conversation history – sentiment analysis (AI) trend teporting
  • Promotions / alerts / maps / videos – guest satisfaction
  • Bookings confirmations and alerts – increase revenue
  • Instant response and action on guest complaints and service recoveries

HOW IT WORKS

Babeltext provides real-time translations, enabling your team and your customers to chat in their native languages. Babeltext supports all the major platforms like SMS, Webchat, Discord, Telegram, WhatsApp, Facebook Messenger, Google Business Messenger and Mobile Text.

CHANNELS
Babeltext Channels

INSTALL IN A FEW EASY STEPS

STEP 1

Choose the Babeltext Channels that your customers use.

STEP 2

Update your website’s Contact Us page with your unique Babeltext number and add QR Codes to make it simple for your customers. 

STEP 3

Use Babeltext Message Port to broadcast a personalised message to your customer base. Broadcast messages can be in any major language. 

STEP 4

Your customer service agents log into the Babeltext platform and respond to customer enquiries in any language.