Achieving Increased Communications Department Profitability with Telemanager.
Manage Communications Department personnel and resources Better and More Easily, Verify and Measure Financial Results.
The Jazz Fusion Telemanagement program is a telecommunications management program that substantially increases communications department financial performance.
- Proven, dramatic increase in hotel communication profits.
- Pro-active, real time management controls.
- Substantial reduction in management resources dedicated to overall communications management.
- Focus on winning back the guest with billing plans that increase call volume without increasing price.
Components and Deliverables
- An operational and strategic communications department (Voice & Internet) profitability audit.
- Ongoing profit performance measurement and evaluation.
- Expert, proactive team-based analysts to assist hotel in transforming opportunities into measured and verified accomplishments.
- Modelled profitability forecasts of strategic voice and internet pricing and packaging opportunities.
- Real-time, pro-active alarming and resolution support of potentially serious profit impacting occurrences.
Measurement & Analysis
The first requirement in increasing hotel communications profits is knowing the right answers to key performance questions. The second requirement is knowing those answers in time frames that matter. Accurately answering key questions regarding revenues, costs, facilities utilization, billing and strategies invariably leads to profit enhancement opportunities.
The JAZZ Fusion TeleManager Program incorporates on-going detailed, software based measurements and expert analysis of voice and internet transactions to provide answers to key questions regarding communications profit performance. With these answers the JAZZ Fusion TeleManager Program identifies each and every profit enhancement opportunity available to the hotel. All profit enhancement opportunities are presented in straight forward business language and are measured and cost justified in advance.
Actions, Results & Verification
The measurement and analysis portion of the program is combined with management support services comprised of highly productive and trained analysts and proven analytical methods to ensure that opportunities are successfully transformed into measured and verified profit accomplishments.
Further, a TeleManager Program Account Manager works with the property to ensure that the property managers are able to confirm and verify that profit enhancements are achieved at their full value potential.
Measuring and Monitoring for Profit Enhancement Opportunities
Communications Management Questions That are worth Answering Each Month
(If you had the time and tools)
- Are all voice and internet revenue transactions posting accurately to folios and elsewhere?
- Are all voice and internet transactions properly priced to guests?
- Are guest and admin users being provided with quality communications service? Is it cost effective?
- What changes in our communications facilities and infrastructure can reduce our costs?
- What changes in our phone or Internet packaging and pricing will net additional profits and
- guest satisfaction?
- Does this month’s phone bill represent your actual phone usage and contracted rates?
- Have we lost revenue or incurred costs because we were unaware of profit impacting system or interface outages?
- Does our telecom or ISP contract reflect the best contract in the industry? Is a contract change justified?
- How frequently are these questions asked (or more importantly answered) in your properties? At what cost are they left unanswered?
Redirect Your Management Efforts
Telemanager.net shifts your team away from the time consuming and technically detailed work of monitoring, finding and justifying
ways to increase communication profits and toward the more important and critical tasks of providing more value to your guests and your organization.
Analysing Every Voice and Internet Transaction
The JAZZ Fusion TeleManager program incorporates detailed performance measurements which answer key management questions each month. It does so by capturing and processing each and every guest and administrative incoming and outgoing PABX call and each internet billing posting transaction.
This level of detail allows SDD to evaluate mission critical areas such as posting efficiency, pricing efficiency, trunk utilization, call routing and carrier billing with 100% accuracy. Once analysed, SDD is then able to identify specific opportunities to increase communications profits.
The JAZZ Fusion TeleManager Program illuminates opportunities to hotels without the investment from hotel staff.
Monitoring in Real Time
The JAZZ Fusion TeleManager Program tells you quickly when you have a problem that, if undetected or unattended, could significantly impact your communication profits.
The JAZZ Fusion TeleManager Program monitors your system, facilities and interfaces and generates an alarm summarizing a problem. The JAZZ Fusion team then dedicates an analyst to work with you to make sure the problem is understood and addressed.
The JAZZ Fusion TeleManager Program Real Time Controls address:
- Potential Voice and Internet Transaction Posting Failures.
- Potential Erroneous Call or Transaction Pricing Conditions
- Potential Facilities (PABX Trunk) Failures
Results Based Management Support
The JAZZ Fusion TeleManager Program provides pro-active management to generate a stable ongoing return on investment for the hotelier
The TeleManager Program is initiated once the JAZZ Fusion data collection and monitoring of your communications activity is in place.
Upon completion, your TeleManager Program account manager will provide you an initial plan (The TeleManager Audit) for improvements with a defined return on investment.
Each month your account manager will review program measurements and develop monthly measured and pre-justified opportunities to further maximize your profits.
Your account manager will also provide you with confirmations that prior month opportunities for financial or operational enhancements have been fully realized
In addition to these services, your account manager will remain available throughout the month to explain communication opportunities and your profit accomplishments and at your option, to assist with projects upon your request.
Eliminate Fuzzy Economics
Where other Communications Profit Programs often leave the hotel wondering if projected profit enhancements are real, the JAZZ Fusion Telemanager Program supports all findings, forecasts, and results with detailed measurements and verifications.
Further, a Telemanager account manager can help you realize results.
Designing and Managing Strategies to Drive Increased Profitability by “Winning Back the Guest”
Identification and financial modelling of alternative, personalized profit enhancement strategies
Once your communication operations have been optimized for maximum profit performance, SDD then focuses on evaluating and modelling billing and provisioning strategies to increase call volume, call revenue, and billable internet charges. SDD does this by incorporating:
- Competitive market pricing by geography, guest type, facility, brand guidance and recommendations
- Specific profit and guest service goals that your property is seeking to achieve
Strategic Plans can include:
- Personalized Guest-Centric, Pricing and Packaging based upon:
- VIP Status
- Group Affiliation
- Loyalty Membership
- Flexible, Bundled Voice and HSIA Packaging
- Bulk based Pre-Paid Alternatives
Winning Back the Guest
More and more property management companies brands are implementing new pricing and packaging strategies that are aimed at “Winning back the Guest” to the wired, in room telephone. Despite the proliferation of cell phone and wireless technologies, the wired in room telephone remains the high quality communications tool for the business and leisure traveller worldwide.
Strategies based upon alternative, value based communications packages that increase call volume and not call rating inherently makes sense as they focus on long term, consistent revenue, while also increasing trust and guest satisfaction.
Making it Measurable and Manageable
Early attempts at implementing “Win Back” initiatives were hampered by the hotels inability to measure success or to optimize where required. With SDD’s JAZZ Fusion TeleManager Program, you are now able to measure these new pricing strategies and justify and document your communication department’s increased profits.
The JAZZ Fusion TeleManager Program is easy to justify with increased profits, real-time management controls and guests that are willing to pick up the phone again with personalized pricing and packaging.