Our complete voice messaging systems empower people to communicate and manage information with convenience and efficiency using virtually any communication device to access and control their messages, data and real-time communications in a unified and easy-to-use way.  With our state-of-the-art packages you get leading edge technology that helps improve guest services and enhance your staff’s efficiency and effectiveness.

We offer combined solutions integrating voice mail and various Property Management System (PMS) packages to provide a comprehensive hospitality solution.

Guest Messaging

Guests can receive calls or messages anytime, even if there is no operator on duty.  Guests have a choice of voice prompts from our expansive list of localized languages.  Our guests directory allows callers to contact hotel guests without going through an operator leaving operators free to provide assistance to those who need it.

Guests can retrieve important information right over the phone.  Guest information lines can answer routine questions about restaurant hours, airport shuttles and other subjects.  Information lines can even generate revenue through sponsorship from local businesses.

Wake Up Calls

Guests have direct control over their wake-up calls – making, adding, deleting, changing, and confirming wake-up call request at  any time.  There are options for customized greetings and the ability to specify one or more ‘snoozes’ after the initial wakeup call. Hotel staff have access to detailed reports on wake-up call activity.

• Pending Wakeup Report  shows all scheduled calls.
• Failed Wakeup  shows  all rooms where wakeup calls were not answered by the guest.
• Wakeup Report  shows all wakeup activity for a specific room; including when calls  were scheduled, who scheduled the calls as well as the result of completed calls.

In the event a wakeup call is not answered by the guest, the system will place an automated call to a pre-determined location to alert staff of the failed wakeup call.

Housekeeping Status

As housekeeping staff move through the property, they can enter codes to indicate:

• They are in the room cleaning
• The room is clean and ready for a stayover guest
• The room is clean and ready for a check-in
• The room is not clean

Other custom codes can be specified.

Guest Languages

Guests can retrieve messages and set wake up calls in their native language.  The language can be provided by the PMS system or set by the hotel staff. 

PMS Integration

Property Management System (PMS) integration seamlessly couples the voicemail system with your PMS to automate voice mail management.  Our systems integrate with most popular PMS systems available today. Ask McLaren for a full list.

InnDesk web based guest management

• Room List
• Pending Wake Ups
• Failed Wake Ups
• Schedule Wake Ups
• Room Detail
• Reports

Unified Messaging (voice mail and fax delivered to Email)

For more Information [ Click here ] to download a PDF Brochure - DuVoice

For more Information [ Click here ] to download a PDF Brochure - Repartee