Monday, 20th August 2013 – Hot on the heels of its impressive multi-million dollar hotel makeover in March, the PARKROYAL Darling Harbour, Sydney has now completed an equally impressive service solutions installation, making it one of Australia’s most technologically advanced hotels – both front and back of house.
To manage the final instalment of its widely acclaimed ‘high-tech’ renovation, PARKROYAL Darling Harbour, Sydney commissioned Asia Pacific’s leading provider of intuitive guest tracking and task management solutions, McLaren International.
McLaren installed two different but complementary service systems at PARKROYAL Darling Harbour, Sydney – HotSOS, provided by software and hardware solutions developer MTech, and REX.
A preventative maintenance and task management system, the automated HotSOS solution is McLaren’s choice of product for hotels looking to enhance and better resolve service orders and guest requests intuitively.
Housekeeping management solution REX is also one of the industry’s most progressive tech tools, the first of its kind to streamline the entire room assignment and cleaning process. REX optimises the order in which rooms are allocated, arming attendants with Apple iPod Touch Handheld technology and integrated smart PMS to ultimately ensure that guests access their rooms faster, and with less fuss.
Managing Director Matthew White says the hotel has cemented its profile as one of the nation’s leading technology hotels.
“The physical transformation at PARKROYAL Darling Harbour, Sydney earlier this year was widely reported in the media and by guests because it was so impressive and advanced from a technology perspective – room cards you simply scan to enter, and lights that automatically come on when you enter the door.
“Our challenge was to provide a similarly impressive and intuitive system for the hotel, but behind the scenes. With that in mind, we’ve focussed on establishing new guest response, asset protection and workflow automation solutions to provide a strong technology backbone so for a seamless, elegant guest experience that matches the bells and whistles of the PARKROYAL’s rooms and public spaces.”
With offices in Sydney and Singapore, McLaren Technologies delivers a range of ‘best of breed’ technology solutions and services to a diverse range of industries, including the hospitality industry. For more information visit www.mclarenint.com