Intelity’s ICE is a technology platform that does all the digital heavy-lifting for hotels. The platform handles integrations of all systems, reporting in real time and data management. It is one enterprise application that serves your guests via your choice of five guest-facing versions.
Innovations and Achievements
- Intelity created the world’s first interactive guest service technology presenting the full array of more than 30 guest services via guestroom touch screens and a “back end” ticket/request/content management tool that measures ROI and integrates into most hotel (POS, PMS, etc.) systems.
- The first and only full hotel services menu on the iPad tablet.
- The first and only full hotel services iPhone application.
Benefits – For the guest
A more enjoyable stay. In the digital age, consumers (and guests) expect more convenience, content and control. Just read guest comments about ICE:
“The nicest part of the room was the iPad on the desk which had our name welcoming us on the home page. I was able to check in for our flight home the next day without having to go to the business center. If needed, room service could be ordered or anything else done on the iPad. It really was a nice touch.”
“The room also had a technology called ICE. I have never seen anything like ICE before, but it was amazing. Throughout my stay I preplanned meals and services and also found out where the nearest mall was!”
Benefits – For the hotel
Advantages of ICE
- Builds revenues in old and new places.
- Reduces labor costs.
- Increases efficiency.
- Gives your hotel a meaningful competitive advantage over non-ICE hotels.
80% of hotel guests in ICE-enabled hotels use the system to order hotel services during their stays.
Recognition and Awards
World Travel Awards World’s Leading Hotel Brand App – 2014
Travel Weekly Gold Magellan Award for Best Hospitality Mobile App – 2014
Hospitality Technology Visionary Award winner in 2013.
In November 2011, with the help of Intelity’s ICE Touch on iPad, The Eccleston Square Hotel in London was presented In-Room Technology Innovation of the Year by the European Hospitality Awards.
In July 2011 the Wall Street Journal and the 5000-member Global Business Travelers Association awarded Intelity’s ICE Touch on iPads their Innovation Award for “Traveler Convenience & Efficiency.”
In March 2011, ICE Touch on iPads was named the Most Innovative Hospitality Technology by HTNG. This is the second year that Intelity has been honored for our transcendent hospitality software.
In March 2010, the ICE technology was awarded the Runner-Up title as the Most Innovative Hospitality Technology award as given by HTNG (Hospitality Technology Next Generation), the leading hotel technology industry association.