Voicemail Messaging Systems
Since 1990, DuVoice has created messaging systems for hospitality applications. Today, DuVoice offers a combined solution integrating DuVoice Voice Mail and various Property Management System (PMS) interfaces and call accounting software packages to provide a comprehensive hospitality solution.
Messaging from DuVoice
The once separate worlds of voicemail, E-mail and FAX have merged into one. DuVoice makes a family of products that help to combine these media into a single Unified Messaging solution.
Unified Messaging has been used for years by the largest businesses in the United States. Now, DuVoice makes Unified Messaging available and cost effective for the smallest business.
Flexible voice mail and automated attendant features mean that you can tailor your DuVoice system to meet your precise needs.
DuVoice systems integrate with nearly any telephone switch available today. This means that the investment you make today can be used in the future – even if you replace your existing telephone system.
With DuVoice VeMail, voice mail and fax messages are delivered as attachments to Email messages. There are no special Email server or network requirements, nor do you need a special player to receive, listen to, or view messages. If you can send and receive Email, you can use DuVoice VeMail.
To hear an MP3 or .wav message, simply click on the attachment to the Email messages. There are no special Email server or network requirements, nor do you need a special player to receive, listen to, or view messages. If you can send and receive Email, you can use DuVoice VeMail.
With a few keystrokes, guests can schedule their own wakeup calls on their room phones. User friendly prompts walk them through the process and play a confirmation of the time and date. Guests can even set multiple wake-up calls for the same room.
Hotel staff can also schedule wakeup calls for the guests, either by touch-tone commands on the telephone set, or through InnDesk with a point and click interface on any PC on the network.
Unlike other systems that simply ring the phone, DuVoice plays a custom wakeup greeting when the guest answers. This greeting can be changed daily if desired. Guests can even specify one or more ‘snoozes’ after the initial wakeup call.
A detailed printable room report is available to show all details of wake-up call activity during the guest’s stay.
Guests can retrieve messages and set wake up calls in their native language. The language can be provided by the PMS system or set by the hotel staff through InnDesk.
- American English
- British English
- French Canadian
- French (France)
- Brazilian Portuguese
- Mandarin Chinese
- Cantonese Chinese
Without a sensor equipped minibar system, your housekeeping staff must accurately complete paper minibar inventory sheets, turn them in at the end of their shift, and someone else must accurately enter this information into the guest folio before you can even restock the minibar.
With the DuVoice Minibar Inventory Server, inventory is entered by your housekeeping staff through a telephone interface as they service the guest room, promoting accuracy and timely restocking — assuring that you generate maximum revenue from your minibar service.
Room Status will provide a telephony interface for room status updates made by housekeeping. These updates will then be sent to the Jazz system (Call Accounting System) via a network connection. Room Status will provide a web-based administration interface for configuration of Rooms and User accounts.
Automated Attendant Features
- Single digit dialing system menus
- Powerful unlimited menu trees
- Audiotext (informational) mailboxes
- Day and Night greeting by schedule
- System holiday greeting by schedule
- Routing by date and time
- First and last name directory
- Powerful multiple tenant and partitioning
- Interruptible voice prompts
- Caller queuing
- Call screening
- Call blocking
- Multiple tenant with separate greetings, schedules and dial by name directories for each tenant